Shipping & Returns – Skinfix CA

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Free Shipping With Orders $50+

Ship to: Canada

USA [Canada](/content/pages/returns-exchanges "Ship to Canada"/index.html)

Shipping & Returns

Returns

We happily offer free returns on purchases from skinfix.com or ca.skinfix.com within 30 days. At Skinfix, we are committed to making products that are proven to work and we want you to be completely satisfied with your purchase. If you are not totally satisfied with your purchase, please send an email to info@skinfix.com to begin the return process.

Please Note: Only items purchased on www.skinfix.com or www.ca.skinfix.com may be accepted for a return or an exchange by Skinfix. If you purchased your Skinfix product(s) at one of our authorized retailers, Sephora or Amazon, please contact them for assistance and return your items to the place of purchase.

Sephora Customer Service Line: 1-877-SEPHORA (1-877-737-4672) (U.S. or Canada)
QVC Customer Service Line: 1-877-490-1787

Skinfix products purchased from our website must be returned or exchanged within 30 days from the date of purchase, be in new or gently used condition, and be accompanied with a proof of purchase. Proof of purchase may include your order number, name, email, product lot # and photo evidence of any damages. Once an order is placed, we are unable to modify any details, including address changes.

Please note: All returns and exchanges are subject to validation and approval at our discretion. Skinfix purchases can be easily returned by mail with our pre-paid shipping labels. We regret to inform you that the shipping costs associated with your order are not eligible for refunds.

Skinfix Inc. is not responsible for returned items lost during transit. To begin the return or exchange process please follow these steps: Contact us at info@skinfix.com (or call us at 1.866.927.2783) to let us know of your experience.

Please include your name and proof of purchase (Order #)
Print your FREE return label sent to you by us
Pack your returned/exchanged items safely in a secured package, attach your pre-paid shipping label and mail your items using the shipping company provided to you by us

Once your return is validated and approved, please allow 7-10 business days for your refund to be processed. For exchanges, we will confirm the tracking number and the date in which you should expect your new product(s).

Gift Returns

If you would like to return a gift, we can provide a gift credit for the value of your return if the item was shipped directly to you. Please email us at info@skinfix.com to begin the process.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5-10 business days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@skinfix.com.

Sale Items

Only full-priced items may be refunded. Unfortunately, we do not issue refunds on discounted items.

Shipping and Delivery

Standard shipping is free on any order above $50, excluding tax, and after promotional discounts are applied when shipping to destinations within Canada. Standard shipping is a flat rate of $5.99 for orders under $50.

We do not ship to the following US territories: Guam, US Virgin Islands, American Samoa, Micronesia, Marshall Islands, Northern Mariana Islands, and Palau.

Please note:

At this time, Skinfix will only ship to Canada and the United States. This website may contain products or references to products that are not available outside of the United States or Canada. Any such references do not imply that such products will be made available outside the United States or Canada. Please sign up for our newsletter to be notified about any distribution changes.
Please note that once an order has been processed by our warehouse, we are unable to change or cancel it. Please contact info@skinfix.com for further assistance.

After an order is received by our warehouse, please allow 2-3 business days for processing.

Shipping Methods

Standard/Ground

Please contact us info@skinfix.com with any shipping concerns. If your order is cancelled, you will receive an email notice alerting you to the cancellation. You will be refunded for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact our customer service department at info@skinfix.com

Missing or Damaged Packages

If you believe your package is missing, email us at info@skinfix.com and we will start a trace with our delivery providers and take the required follow-up steps. This process takes approximately 2-3 business days.

In the case of orders being marked as delivered but not received, we will send a one-time replacement of the missing order. Please note we cannot process refunds for orders that are marked as delivered by the carrier and cannot accept returns on replacement orders. Replacement orders that are shipped will qualify for an exchange only. We cannot replace packages until they have been confirmed missing.

If your package was damaged during shipment, save the box and the merchandise and notify us immediately at info@skinfix.com. We will send you a shipping label to have it mailed back to us. We cannot replace packages until they have been confirmed missing.

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